An MOT and service are two essential aspects of your vehicles on-going maintenance, without an MOT you cannot drive your vehicle on the road and if you do not have a service, you run the risk of missing small mechanical issues which can then develop into more significant and costly issues.
Choosing a garage for your next MOT and service is not an easy task, there are many factors to consider and you may not have a long time until they are both due. You will want to find a garage that you can trust with your vehicle and provides good customer service.
In this article, we explore the factors that you should consider when choosing a garage for your vehicle’s next MOT and service.
Check That They Are An Approved MOT Testing Station
Garages that provide MOT testing services must be approved by the Driver and Vehicle Standards Agency (formerly known as VOSA). Garages that have been approved are called often called MOT testing stations by the government.
In order to become an approved MOT testing station, a garage has to meet a number of set criteria including confirming that you have the right to operate, planning permission in place and a suitable premises with a test bay/s. In addition to this, the company needs to become a MOT authorised examiner.
When you take your vehicle to an approved testing station such as Hook Xpress, you can rest assured that they have undergone rigorous checks before they gain the necessary approval to test your vehicle. Approved testing stations can be identified by the blue three triangles logo.
Confirm That They Complete Their MOT Testing In-House
Most garages offer MOT testing services to their customers. However, not all garages complete their MOT testing in-house as they may not be an approved testing station; instead they take your vehicle to another garage that is and allow them to complete the necessary tests. This can introduce additional problems such as communication issues between the garage that you have taken your vehicle to and the testing station.
Customers of Hook Xpress can rest assured that we do not use any other testing stations to conduct our MOTs, we have our own in-house MOT test centre with two testing bays that can test all MOT classes.
Understand What They Include In A Service
A vehicle service can vary considerably from garage to garage. What one garage includes in their basic service could be part of an advanced service for another. You will want to confirm that the service takes care of your vehicle’s maintenance needs and provides you with the best possible chance of hassle-free motoring.
At Hook Xpress, we offer comprehensive vehicle servicing in Hook that is based on BOSCH’s vehicle servicing plans. The service plans establish a set standard and for servicing that has been tried and tested by garages across the world. They offer three levels of service plans, ranging from bronze for well-maintained, low-mileage vehicles to their silver and gold plans which are designed for every 12,000 miles/12 months and every 24,000 miles/24 months respectively. If you are not sure which service plan would best suit your vehicle, the Hook Xpress team can help. Call us today on: 01256 224876.
All BOSCH services at Hook Xpress include the following:
- Manufacturer’s warranty validation
- OE quality / genuine BOSCH parts that are guaranteed for 12 months
- Fixed Prices
- Written Estimates
- Online digital service records updated, or service book stamped and service indicator re-set
BOSCH Car Service’s At Hook Xpress
BOSCH car service’s at Hook Xpress start from just £99 excluding VAT. The cost of your service depends on the size of your engine and the service plan that you choose. Find out more about our BOSCH car servicing plans.
Find Out About Their Approach To Customer Service For An MOT And Service
A professional garage will have a clear approach to customer service that aims to not only meet but exceed their customers’ expectations. At Hook Express, we are committed to providing an express service without compromising on customer service. Our experienced mechanics and customer care team work together to deliver a great experience to our customers.
Additional Benefits For Hook Xpress Customers
We offer additional benefits to our customers that many other garages do not provide including: Wash n Vac (included in all service plans), courtesy cars and a free local collection service (this should be arranged at the time of your booking).